Mercy Care Center Receives Five-Star Rating


five star rating badge

Mercy Retirement & Care Center is proud to announce that our Care Center has been recognized by the Centers for Medicaid and Medicare Services (CMS) as a Five-Star Overall Rated facility. Skilled Nursing Facilities (SNF) are rated from one to five stars based on health inspections, staffing, and quality measures.

Mercy Care Center

If you or a loved one is recovering from a debilitating illness, stroke or surgery, a short-term stay at our Care Center can help you get back home quickly. Our high-quality rehabilitation program includes physical therapy, occupational therapy and speech therapy, as well as nutritional services from registered dietitians, with programs developed to meet each resident’s particular needs.

Our philosophy creates a culture of long-term and short-term care by approaching it as a collaborative partnership between caregivers and care receivers. Our staff identifies where they can engage residents in activities at their pace and at their level so residents get the medical assistance they need, plus the personal engagement and social interactions they want.

Services Offered

  • Physical Therapy
  • Occupational Therapy
  • Speech Therapy
  • 24-hour Nursing Care
  • Wound Care
  • Short-Term Rehabilitation
  • Long-Term Care
  • Spiritual Care
  • Life Enrichment
  • Social Services
  • Dietitian
  • Infection Prevention Nurse
  • Out-Patient therapy
  • Respite stays

Specialty care physicians are also available for on-site visits, which include podiatry, audiology, optometrist, and dental services.

Understanding Medicare’s 5-Star System

The Centers for Medicaid and Medicare Services created the Five-Star Quality Rating System to help those looking for care compare and evaluate SNFs. These ratings provide a snapshot of three considerations when choosing a facility: health inspection history, staffing, and select quality measures.

  • Health Inspections: This rating contains information from the last three years of onsite inspections, including standard surveys and complaints.
  • Staffing: This rating measures the hours of care given to each resident per day by RNs, LVNs, and CNAs.
  • Quality Measures: This rating reports the facility’s performance on 17 physical and clinical measures.

To see how we compare to other facilities, visit www.medicare.gov/care-compare. If you would like to take a tour or for more information about the Mercy Care Center, contact Mandy Davey at (510) 254-1175 or MDavey@ElderCareAlliance.org.

Home Office

Elder Care Alliance

1301 Marina Village Parkway
Suite 210
Alameda, CA 94501

Phone: (510) 630-2560

Fax: (510) 769-2735

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