About the residents at Elder Care Alliance

About Us

About Elder Care Alliance

Elder Care Alliance has been serving seniors and their families in California for nearly 20 years, but our history stretches back even further.

We trace our history to the 1907 opening of Mercy Retirement & Care Center in Oakland, founded by the Sisters of Mercy. In 1997, Mercy and Salem Lutheran Home came together, and with the support of Dignity Health, Elder Care Alliance was formed.

Today, Elder Care Alliance is a network of five communities: Mercy Retirement & Care CenterAlmaVia of San FranciscoAlmaVia of San Rafael, and AlmaVia of Camarillo in Southern California. Our newest addition to the Elder Care Alliance family is The Villa at San Mateo.

From day one, our mission and vision have been centered on the care of seniors — putting their well-being and dignity at the forefront of all we do.

Our vision is clear: Engaging hearts, transforming lives, erasing boundaries. We want our communities to be not just places where seniors live, but places where seniors flourish. This vision is brought to life through the work of our team members, which is why we’re intent on hiring the right people and providing them with professional development and employee wellness opportunities.

Our mission statement informs the work we do every day:
Expressing our faith heritage, Elder Care Alliance is an integrated system committed to serving and enriching the holistic wellness of older adults and those who care for them through education; innovation; and a network of professionals, care communities and partners.

Our faith heritage goes back more than 100 years to the origins of Mercy Retirement & Care Center. We are co-sponsored by the Sisters of Mercy of the Americas West Midwest Community and the Sierra Pacific Synod of the Evangelical Lutheran Church in America. We were founded with a deep sense of spirituality and welcome residents no matter their religious background or beliefs.

We’re an integrated system. We operate a network of communities that offer different levels of service depending on each resident’s needs. Working as a system, we can gain efficiencies and leverage best practices across all our communities to deliver high-quality services.

We cultivate holistic wellness. Our commitment to holistic wellness drives everything we do at Elder Care Alliance. This person-centered approach means we are dedicated to addressing all dimensions of wellness. This commitment extends beyond our residents to include our employees. Initiatives like our employee wellness program exemplify our commitment to the health and happiness of our staff, which leads to healthy and happy residents.

We serve not only our residents, but also those who care for them. This includes our team members as well as our residents’ loved ones — the people who know them best. We encourage families and friends to spend time at our communities, and we work hand in hand with our families to focus the care we provide.

Our priority for team members is professional development. Our philosophy is to hire great people, invest in them and expect great results. We are passionate about providing professional development opportunities at every level of our organization.

Our commitment to innovation means we don’t rely on yesterday’s ideas about senior care. Building on the foundation of our culture of learning, we have established an environment that fosters innovation and produces transformational programs and services that are evidence-based, striving to foster independence, and empower and engage older adults as they age.

We foster a culture of collaboration and learning. Success today relies on an organizational culture of collaboration coupled with strategic thinking and development of partnerships to meet the challenges and opportunities of today and tomorrow. Our partners include MatrixCare (Answers on Demand), an integrated software platform that helps our staff work seamlessly as a team to deliver high-quality care, and Hearthstone, creators of the innovative I’m Still Here™ philosophy, an engagement-focused approach that serves as the foundation of our memory care programming.

Holistic Wellness

When home is an Elder Care Alliance community, it means great care grounded in our belief in holistic wellness: nurturing the body, mind and spirit. We strive to provide services that treat every resident like an individual, focusing on each aspect of their unique needs while enhancing every dimension of wellness.

Physical wellness includes maintaining a healthy diet, sleeping well and remaining active. In our communities, staff members manage medications, help manage chronic health conditions, and strive to keep residents as healthy and mobile as possible.

Emotional wellness is the ability to understand oneself and foster healthy relationships that empower us to deal with life’s challenges. Our communities offer a variety of services to help residents manage stress, build self-esteem and maintain a positive attitude.

Intellectual wellness is tied to maintaining creativity, being open to new ideas and continuing to learn. We provide a variety of resources that allow residents to stretch their minds and discover new things every day.

Social wellness is the ability to create and maintain meaningful personal connections, a sense of belonging and a well-established support system. We take pride in helping our residents form new friendships and strengthen existing bonds through a variety of opportunities.

Vocational wellness means having opportunities to put our unique talents and passions to work in maintaining a sense of purpose and accomplishing new goals. Such meaningful work can boost self-esteem and lower depression in our residents.

Environmental wellness involves living in harmony with the environment, having a conscious relationship with the surrounding world and creating positive environments. Each community has outdoor living spaces designed to support connection with the outside environment.

Spiritual wellness is about finding alignment between our values and our actions, connecting to our purpose, and finding meaning in life. We’re dedicated to meeting the spiritual needs of all residents, no matter their beliefs.

Clinically Excellent Care

Through a focus on our core values of dignity, caring and excellence, Elder Care Alliance strives to deliver high-quality care supported by an integrated software platform with electronic health records. In all our communities, assisted living hospitalization and readmission rates are consistently half those of other providers, as formally reported to the California Assisted Living Association. We offer our residents opportunities to develop their abilities and grow their skills — and we expect this from ourselves as well. Our culture of learning and collaboration, along with professional development opportunities, empowers our staff to continually innovate and improve the ways we meet our residents’ needs. Our communities provide services backed by data and research. Electronic health records allow us to track and trend outcomes among our residents, and we use third-party sources to perform audits. By carefully analyzing this information, we can improve and refine our care services.

Our Culture of Learning

Outstanding care starts with the people providing it. Employees at every level have access to information on nutrition and an employee assistance program. Our team members aren’t just doing, they’re learning. New managers complete about two weeks of in-depth training, while new memory care employees complete comprehensive training to learn about the effects of Alzheimer’s disease and other types of dementia, communication techniques, and how to lead programming. They’re also taught how to engage residents in ways that meet their individual needs and interests. We know that a happy, healthy staff translates to happy, healthy residents.

Research and Innovation

Our communities contribute to the larger field of senior living and aging by fostering a collaborative environment where we embrace and actively engage with research to support creation and innovation. Our shared experiences in enrichment, creativity, exploration and continuing education allow us to offer ideas and solutions to improve senior care and shed light on innovative programs and activities. The well-being and dignity of older adults is at the forefront of all we do.

A Culture of Caring

Two of Elder Care Alliance’s core values are dignity and caring. For more than 30 years, the Mercy Brown Bag Program has filled sacks with nutritious groceries for Bay Area seniors in need. Learn more about this innovative program where seniors are helping seniors.

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