Exceptional staff and innovative practices help create communities that foster high-quality clinical care.

In a senior living community, nothing is more important than the health and wellbeing of its residents. When it comes to resident health, a high level of clinical quality is vital to delivering effective care. Clinical care encompasses a broad spectrum from appropriate service plan creation, assistance with daily living and helping to manage health conditions.

Clinical quality is measured by analyzing several aspects of care including: health outcomes, resident safety, efficient use of health care resources and more. These clinical quality measures are important for enabling an organization to evaluate performance and refine practices. Organizations like the Centers for Medicare & Medicaid Services (CMS) routinely conduct audits to ensure health care organizations meet quality benchmarks.

Elder Care Alliance communities regularly have hospitalization and readmission rates at less than half of the California Assisted Living Association benchmarks.

Programs that foster engagement with residents and their families often lead to higher levels of clinical quality. In addition, programs that are supported and enabled by health care technology and those that have staff who are offered continuous learning opportunities are positioned to better evaluate and act on data — turning it into actionable information.

Elder Care Alliance strives to provide residents with a high standard of quality clinical services through a forward-thinking mentality. In 2011, Elder Care Alliance implemented a a fully integrated software platform and Electronic Health Records in all of its communities. In addition, internal clinical audits and root cause analyses strive to foster performance improvement. Elder Care Alliance communities regularly have hospitalization and readmission rates at less than half of the California Assisted Living Association benchmarks, and Mercy Retirement & Care Center consistently receives a Five-Star Quality Rating from Centers for Medicare & Medicaid Services.

An emphasis on holistic wellness and a culture of learning allows Elder Care Alliance to constantly question how it can improve the care delivered to all of its residents.